About Us
Warm hospitality to our guests.
We have been providing the same heartfelt hospitalitysince our establishment in 1967.
Information
Check-in/Check-out
[Check-in] From 3pm
[Check-out] By 10am
- *Where each accommodation plan has its own check-in/out times, those will take precedence.
- *Guests with dinner plan are requested to arrive by 7pm.
- *Please notify us if you’ll arrive later than your scheduled check-in time.
Accepted Cashless Payments
[Credit Card] VISA, Mastercard
[Others] Debit card
- *Credit cards may differ from those accepted for online card payments.
Cancellation Policy
Cancellation fees will be applied as follows.
| ◎Day of arrival | 100% of room charge |
|---|---|
| ◎1 day before arrival | 50% of room charge |
| ◎2 days before arrival | 30% of room charge |
| ◎7 to 3 days before arrival | 10% of room charge |
No-show without notice
The following charges will apply for no-shows.
・No-show without notice: 100% of room charge
Barrier-free
Rental wheelchairs
- *Please call in advance to make a reservation.
Service & Leisure (including arrangements)
[Free] Courtesy bus, Wake-up call, Bicycle rental, Humidifier rental, Diaper storage, Shogi, Igo, Hair dryer, Full-body massage chair
[Charged] EV charge, Sending FAX, Copying, Delivery service, Massage, Mah-jong
FAQ
- Q. What are the check-in and check-out times?
- As a general rule, check-in time is from 3pm and check-out time is 10pm.
Please check your accommodation plan as it may vary. - Q. Can I check in early or late?
- Early check-in is available from 1:30pm for an additional fee of 3,300 yen (tax incl.).
Please contact us at least one day in advance.
There are no restrictions on late check-in.
For plans including meals, the last order for dinner is 7pm.
The public baths are open from 5am to 12am. - Q. Can I extend check-out time?
- Yes, with additional fee of 1,650 yen/hour (tax incl.) before noon.
Please contact us for extensions after noon. - Q. Can I leave my luggage before check-in or after check-out?
- Yes, the storage is available at the front desk.
Please feel free to let us know.
JR passengers can leave the luggages at the Tourist Information Center in front of Isawa-Onsen station.
They will be delivered to the front desk of the hotel upon check-in.
(You can enjoy sightseeing without any luggage) - Q. Can I deliver a package to the hotel?
- Yes, we can hold it until you arrive.
Please write the date of your stay and name of guest on the slip when shipping.
It would be appreciated if you could let us know in advance. - Q. Can I stay without meals?
- No meal plans are available depending on the date and room type.
"1 night with 2 meals", "1 night with no meal", and "1 night with breakfast" plans are available.
Please call us for more information. - Q. Are children/infants allowed? What are the rates for staying?
- Children and infants are welcome.
Rates for children and infants are as follows.
◎Junior high students and older: same as adults
◎Elementary students: 70% of adults
◎Infant A: 50% of adults
◎Infant B: 4,400 yen, no meals, futon only (tax incl.)
◎Infant C: 3,300 yen, no meals/futon (tax incl.)
*Rates may differ depending on plans. - Q. Can I stay with my pets?
- No pets are allowed.
We can refer you to a nearby pet hotel.
If you have any questions, please call us. - Q. Where can I find the availability?
- Availability varies depending on the date and number of guests. Please call us for more information.
- Q. What time and where is the breakfast served?
- Breakfast is served at 7:30 or 8am.
Venues will be on the first or the second floor of the hotel. - Q. What is the menu for breakfast?
- Japanese breakfast will be served to each guest at the venue.
- Q. What time is dinner served?
- You can choose your dinner time from below.
6 or 7pm.
Please let us know when checking in.
*If you prefer other times, please contact us. - Q. Can I change my dinner time?
- Yes you can.
Please let us know at least 2 hours in advance.
Please call us before your arrival.
Or contact the front desk if you have already arrived.
(Extension 9) - Q. Is there a menu for children and infants?
-
Children's meals are available
- ◎Room rate is 50% of adult → Infant meal for preschool students (up to 6 years old, Japanese or Western style).
- ◎Room rate is 70% of adult → Child meal for elementary students (7 to 12 years old, Japanese or Western style).
It can be changed to infant meal (Japanese or Western style) at the same price.
- Q. Can you accommodate my inedible food or allergies?
- Yes. Please let us know at the time of reservation or at least 2 days prior to your stay.
Changes to the menu will be at the discretion of the facility.
*Please note that we may not be able to accommodate some allergies. - Q. Do you have a banquet room?
- How can I use it?
Banquet room is available for a minimum of 5 persons.
If you wish to use it, please contact the reservation center prior to your arrival.
Please note that it may not be available depending on the accommodation plan.
*A venue fee will be charged for all other venues except for the dining hall. - Q. Can we hold a Buddhist service (memorial service + dinner)?
- Yes.
Please call us for more information.
- Q. Is there internet access in my room?
- Yes. Free Wi-Fi is available in all guest rooms and throughout the hotel.
(Password will be given at the front desk.)
Please use your smartphone, tablet, or PC equipped with wireless LAN.
Connection settings are to be done by the guests.
The password is displayed by the TV in guest rooms. - Q. Are the rooms barrier-free?
- Not fully barrier-free.
Rooms have steps at the entrance, bathroom, and toilet.
A detached house, Annex Kaguya, is located on the first floor. - Q. Is there an elevator to the 2nd floor guest rooms?
- There are no elevators.
For 2nd floor guest rooms, please use the stairs. (Handrails are available.) - Q. Are cribs and baby bedding available?
- No.
Please contact the front desk if you would like to add a futon for adult.
(Extension 9) - Q. Are non-smoking rooms available?
- Yes, they are available for each room type.
If you wish to stay in one please make a reservation.
(If they are full, we will deodorize the smoking room.)
- Q. Do you accept day trips to the spa? What are the business hours?
- Yes.
Please call in advance to make a reservation.
[One day fee] Adults: 1,300 yen (face towel, rental bath towel 350 yen / tax incl.), Children: 850 yen
[Hours] 11am - 6pm (available after cleaning) - Q. Can I use the spa before check-in or after check-out?
- No.
The spa is available from 3pm to 12am and from 5am to 9:30am during your stay (after check-in and before check-out). - Q. What is the spring quality of the spa?
- It is simple alkaline.
- Q. Does the hot spring water come out of the water faucets and shower?
- Yes.
- Q. When is the spa crowded?
- The large baths are comparatively crowded from 4 to 6pm and from 8 to 10pm.
Private baths are available by reservation only. Please make a reservation in advance (time cannot be changed on the day) or upon check-in.
- Q. Is parking available?
-
Yes. Free private parking is available nearby.
Up to 100 cars can be parked.- *Free parking with a roof is available for motorcycles and convertible cars. Please contact us in advance if you plan to use the parking. (Parking is limited)
- Q. Can I leave my car before check-in or after check-out?
- Yes, there is a free parking available.
Please feel free to let us know. - Q. How can I get to the hotel?
- [Train] 20 mins walk from JR Chuo Line Isawa-Onsen station *Pick-up available (contact us)
[Car] 5 mins drive from Chuo Expwy Ichinomiya-Misaka IC
[Highway Bus] 15 mins walk from Isawa stop *Pick-up available (contact us) - Q. How busy is the road to the hotel?
- Congestion on Route 20 is expected during the morning/evening hours.
Please refer to the information on expected traffic congestion and toll rates on expressways.
National/Kanto Koshinetsu Region: 050-3369-6600
Yamanashi: 050-3369-6619