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Privacy Policy

Ryokan Kisen (hereinafter referred to as "the Hotel".) hereby establishes the following privacy policy (hereinafter referred to as the "Policy") regarding the handling of personal information of users of the services provided on this website (hereinafter referred to as the "Services").

◎Article 1 (Personal information)

“Personal Information" refers to personal information as defined in the Personal Information Protection Law, and refers to information about a living individual that can identify the specific individual by name, date of birth, address, telephone number, contact information, or other description contained in the information, as well as information that can identify the specific individual from the information itself (personal identification information) such as appearance, fingerprint, voice print data, and health insurance policy holder number.

◎Article 2 (How we collect personal information)

The Hotel may request personal information such as name, date of birth, address, telephone number, e-mail address, bank account number, credit card number, and driver's license number when a user registers for use. In addition, the Hotel's partners (including information providers, advertisers, and advertisement distributors, etc.; hereinafter referred to as the "Partners") may collect transaction records and payment information, including the user's personal information, between the user and the Partners.

◎Article 3 (Purpose of collecting and using personal information)

The purposes for which the Hotel collects and uses personal information are as follows.

• ・To provide and operate our services
• ・To respond to inquiries from users (including to confirm the identity of the user)
• ・To email the user with information on new features, updates, campaigns, etc. of the Service being used by the user, as well as information on other services provided by the Hotel
• ・To notify of maintenance, important notices, and other communications as necessary
• ・To identify users who violate the Terms of Use or attempt to use the Service for fraudulent or unfair purposes, and to refuse their use of the Service
• ・To allow users to view, change, or delete their own registration information, or view the status of their usage
• ・To charge users for paid Services
• ・Purposes incidental to the above purposes of use

◎Article 4 (Change of purpose of use)

The Hotel will change the purpose of use of personal information only when it is reasonably deemed that the purpose of use is relevant to the purpose of use before the change.
In the event of a change in the purpose of use, the Hotel shall notify the user of the changed purpose or publicly announce it on this website in a manner prescribed by the Hotel.

◎Article 5 (Provision of personal information to third parties)

Except in the following cases, the Hotel will not provide personal information to a third party without the prior consent of the user. However, this excludes cases permitted under the Personal Information Protection Law and other laws and regulations.

• ・When it is necessary for the protection of the life, body, or property of an individual and it is difficult to obtain the consent of the individual
• ・Cases in which the provision of personal information is particularly necessary for improving public health or promoting the sound growth of children and in which it is difficult to obtain the consent of the individual
• ・When it is necessary to cooperate with a national agency, a local government, or an individual or entity entrusted by either a national agency or local government to execute affairs prescribed by law, and obtaining the consent of the individual is likely to impede the execution of such affairs
• ・When the Hotel informs or publicly announces the following items in advance and notifies the Personal Information Protection Committee

To include provision of the data to third parties for the purpose of use
Items of data to be provided to third parties
Means or method of provision to third parties
Cessation of provision of personal information to third parties at the request of the individual
Method of accepting the request of the person in question
Notwithstanding the provisions of the preceding article, in the following cases, the recipient of such information shall not be considered a third party.
When the Hotel outsources all or part of the handling of personal information within the scope necessary to achieve the purpose of use
When personal information is provided as a result of the succession of business due to a merger or other reasons
When personal information is to be used jointly with a specific person, and when this fact, the items of personal information to be jointly used, the scope of joint use, the purpose of use by the person using the information, and the name of the person responsible for managing the personal information are notified to the person in advance or made readily available to the person in question

◎Article 6 (Disclosure of personal information)

When the Hotel receives a request from an individual for disclosure of his/her personal information, the Hotel will disclose such information to the individual without delay.
However, the Hotel may decide not to disclose all or part of the personal information in the following cases, and if the Hotel decides not to disclose the personal information, it will notify the individual to that effect without delay.
A fee of 1,000 yen will be charged for each case of disclosure of personal information.

• ・If there is a risk of harm to the life, body, property, or other rights or interests of the person concerned or a third party
• ・If there is a risk of significant hindrance to the proper conduct of the Hotel's business ・Other cases that violate laws and regulations Notwithstanding the provisions of the preceding article, in principle, the Hotel will not disclose any information other than personal information, such as historical information and characteristic information.

◎Article 7 (Correction and deletion of personal information)

A user may request the Hotel to correct, add, or delete (hereinafter referred to as "Correct, etc.") his/her own personal information in the Hotel's possession, if such information is incorrect, in accordance with the procedures established by the Hotel.
If the Hotel deems it necessary to respond to a user's request as described in the preceding article, the Hotel shall correct, etc. the relevant personal information without delay.
If the Hotel makes corrections, etc. based on the preceding paragraph, or decides not to make such corrections, etc., the Hotel will notify the user of such decision without delay.

◎Article 8 (Suspension of use of personal information, etc.)

If the Hotel receives a request from an individual to cease use or erase personal information (hereinafter referred to as "cease of use, etc.") on the grounds that it is being used for a purpose beyond the scope of the intended use or that it was obtained through wrongful means, the Hotel will conduct the necessary investigation without delay.
If the Hotel determines, based on the results of the investigation described in the preceding article, that it is necessary to comply with the request, the Hotel will cease use of the relevant personal information without delay.
If the Hotel suspends the use of personal information in accordance with the preceding article, or if the Hotel decides not to suspend the use of personal information, the Hotel will notify the user of this decision without delay.
Notwithstanding the preceding two articles, in the event that the suspension of use involves substantial costs or it is otherwise difficult to suspend use, the Hotel shall take alternative measures as necessary to protect the rights and interests of the User.

◎Article 9 (Changes to Privacy Policy)

The contents of this policy may be changed without notice to the user, except as otherwise provided by law or otherwise in this Policy.
Unless otherwise specified by the Hotel, the revised Privacy Policy shall take effect from the time it is posted on this website.

◎Article 10 (Contact for Inquiries)

Please direct any inquiries regarding this Policy to the following contact point.

Ryokan Kisen

Tel: 055-262-2404

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